Air India Issues Full Refund After Indian American’s Video Goes Viral
India-West News Desk
CHICAGO, IL – Air India has issued a full refund to Anip Patel, CEO of CaPatel Investments, after he shared a video on social media detailing his disappointing first-class experience.
The Indian American businessman had taken a non-stop flight from New Delhi to Chicago and described it as his “worst” flying experience.
In the video, Patel recounted his “nightmare” journey, expressing frustration over the lack of Wi-Fi and broken in-flight entertainment during the 15-hour flight. He also criticized the condition of the first-class cabin, noting it was unclean, with leftover food and trash still present, and that much of the seating appeared worn or damaged.
“I had heard negative things about Air India in the past, but I was hoping the recent changes under new management would improve the experience—unfortunately, that wasn’t the case,” Patel said.
Patel soon revealed in the comments section of his Instagram post that Air India refunded the full $6,300 cost of the ticket without him filing an official complaint. He expressed satisfaction, stating, “They did it right in the end.”
VIJAY
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AIR INIDA’S CUSTOMER SERVICE IS MOST DESPICABLE. ALAS, TATA & CO SEEMS TO BE SLEEPING AT THE SWITCH. WHY THERE HAS BEEN NO IMPROVEMENT IS BEYOND ME. I HAD VERY BAD EXPERIENCE W/ AIR INDIA. I WROTE TO THE PRESIDENT. I ALSO FAXED TO A NUMBER I GOT FROM THE WEBSITE. BOTH NEVER REACHED ITS DESTINATION. SHAME ON AIR INDIA. THEY DON’T HAVE THE COURAGE TO HEAR THE BAD NEWS. SHAME SHAME.
September 19, 2024deep vohra
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This happened to one of my passenger traveling in premium economy class and on return flight from India he was down graded to regular economy with no
explanation. normally other airlines upgrade you if flight is full or offer alternates. however i filed complaint for my passenger and received this below reply. i sent all info they wanted and after several reminder till today nothing happened infect no reply.
Dear Sir/Mam
I hope this message finds you well.
I want to express our sincerest apologies for any inconvenience you have experienced in relation to the case .
Please understand that this situation is an exception and not reflective of the service standards we aim to uphold.
In order to expedite the resolution of this matter, we kindly request that you provide us with all the information we need, To facilitate the process
please include the following details as a PDF attachment in your email.
1. Passenger Name
2. Air India E-ticket / Air India Boarding Pass .
3. Bank name and address located in the USA
4. Bank account number / Routing number
5. Mailing address in the USA .
we genuinely appreciate your patience and understanding in this matter. your satisfaction is of utmost importance to us, and we are committed to resolving this issue to your satisfaction.
Thank you for your understanding.
Thanks and Regards,
September 19, 2024Reema Malhotra
Duty Supervisor – San Francisco
Shoorveer Tyagi
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Because you are Patel, Modi must have intervened to get you the refund. If you were SINGH, you will never get a refund, instead will be put in Jail being a Khalistani trying to sabotage the plane. 🤫🤫😎😎🥸🥸
September 19, 2024Anil
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Air India “did it right in the end”.
September 19, 2024Patel got a FREE RIDE but what about the bad experience of others?
Many like me do not want a bad experience even if the ride is free!!!!
pemba
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Indians travelling by Air India are very good in making mountain out of a mole hill. While traveler other nationality politely asks to change the seat. and the problem solve. Indians always have character of getting more than they have paid, even under the false claim, The recent example is Congress leader Rahul Ghandi (Pappu), on his visit to USA he was criticizing India, talking disgraceful things about of India, Comparing India to China, making China and other nations far more batter than India. Even the Americans were shocked to hear Pappuji talking so bad about India.
September 19, 2024