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Diplomat Alleges Poor Facilities At Air India’s Lounge In JFK


Diplomat Alleges Poor Facilities At Air India’s Lounge In JFK

NEW YORK, NY (IANS) – An Indian diplomat on February 27 complained about the poor facilities at Air India’s business class lounge at the John F. Kennedy airport here.

Dr K.J. Srinivasa, India’s High Commissioner of India to Guyana, Antigua & Barbuda, and St.Kitts & Nevis, tweeted, “Pathetic state of affairs at @airindiain business class lounge @JFKairport. empty food containers, bad food, disposable plates/cutlery, unresponsive staff. @TataCompanies can splurge billions on buying new aircraft why not pay some attention to revamping existing lounge @RNTata2000.”

The diplomat also shared photos that showed food trays with cut vegetables, a few dishes, noodles, and other things.

Air India responded to Dr Srinivasa’s complaint saying they are looking into it. “Dr. Srinivasa, we appreciate you taking out time and sharing your feedback. Our aim is to deliver a comfortable and memorable experience whenever you fly with us. We are looking into this and are sure you will give us another opportunity to serve the best in class the next time you travel with us,” said the airline.

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  • This is pathetic. This looks like public sector Air India continues to be in charge. I do not think Tata will tolerate such questi
    onnable standards any time. I am glad it is happening in the beginning stage of new relationship so that Tata can take stern action to make sure it does not repeat. Also Tata must apologize to the customers who have made the complaint. I am grateful to the complainant because this will help Air India rectify management failures.

    February 27, 2023
  • will this bureaucrat take care of the facility under his control. This pathetic condition has been created by the airline run by bureaucrat so far.
    airIndia is what it is due to these third rate bureaucrat.

    February 28, 2023

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