Indigo Delivers 3,000 Separated Bags; Coughs Up Rs 610 Crore In Refunds

NEW DELHI -Low-cost carrier IndiGo has so far processed refunds totaling Rs 610 crore after the government issued strict directives to the airline requiring that all refunds to passengers for cancelled or severely delayed flights be completed by December 7.

Dedicated support cells have been created to proactively assist passengers so that refund and rebooking issues are resolved without delay or inconvenience, it added.

The aviation ministry that, in light of recent cancellations leading to a shift in demand and a temporary surge in airfares, it had intervened and introduced a cap on airfares with immediate effect. This measure ensures fairness and affordability for travelers. Since the implementation of this order, fare levels across affected routes have moderated to acceptable limits. All airlines have been instructed to comply strictly with the revised fare structure.

IndiGo was also instructed to trace and deliver all baggage separated from passengers due to disruptions within 48 hours and the airline is said to have delivered 3,000 pieces of baggage to passengers across India as of December 6.

Airport Directors from Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Ahmedabad, and Goa have confirmed normal conditions across terminals on December 7. Passenger movement remains smooth with no crowding at check-in, security, or boarding points. On-ground support has been strengthened through enhanced monitoring and timely deployment of assistance by airport operators and CISF, according to the statement. (IANS)