Fake Call Center In Gurugram Targeting US Citizens Busted
GURUGRAM, (IANS) – A team of the Cyber Crime police station has busted a fake call center in Gurugram district and arrested 14 people, including three women and the call center owner, during the intervening night of June 7,police said.
The fake call center was operating from Universal Trade Tower, Sector-49, and cheated US citizens in the name of tech support and charged $100 to $500 as service charges, via gift card, Amazon, PayPal, and Cash app.
The suspects have been identified as Aditya, the call center operator, Ankit Chadda, Akash Sain, Suraj Mishra, Ayush Saxena, Hemant Sharma, Sanjeev Shukla, Ajay Kumar, Ashutosh Sharma, Pankaj Kumar, Tushar Kumar, Rajdeepa Das Gupta, Deevika and Manisha.
During questioning, the accused revealed that Aditya Singh, the owner of the call center, had hired the remaining suspects on salary/commission for customer service.
“The employees were employed at the call centers, which were being operated without permission. Also, the center did not have any license issued by the Department of Telecommunications (DOT),” police added.
“Aditya Singh disclosed that he and all his accomplices listen to the calls coming on the toll-free number through REAL PBX DAILER in different ways after taking different orders, they used to create problems for the customers by talking about canceling the order and then cheated them in the name of solving the same problem. After cheating, they used to change the toll-free number also.”
“The police also found that when the customer used to call on the toll-free number shown by him (Aditya Singh), that call was connected to the accused through their vendor. If the customer told them about their problem, they would first take them into confidence to solve their problem and in the name of solving their problem, they would get remote access to their system through applications like Any desk, TeamViewer, Ultra Viewer etc. They also used to tell the customers about other problems, including risk of personal information, account hacking by hacker, device insecure, financial information leak, and child pornography etc. and dupe the victims,” police said.